Terms & Conditions
Last Updated: 8 December 2025
These Terms of Service (“Terms”) govern your use of the HandZen website and any purchases made through it. By visiting our site and/or purchasing from us, you agree to be bound by these Terms, including any additional terms or policies referenced here or available by hyperlink.
Please read these Terms carefully. If you do not agree to all conditions stated here, do not use the website or our services.
1. General
This website is operated by HandZen. The terms “we,” “us,” and “our” refer to HandZen. We provide this website, including all information, tools, and services, on the condition that you accept all Terms set forth here.
Any new features or tools added to the website will also be subject to these Terms. We reserve the right to update or change these Terms at any time by posting updates on this page. Your continued use of the website constitutes acceptance of any changes.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or you have consented for your minor dependents to use the site.
You agree not to use our products for unlawful purposes and not to violate any laws in your jurisdiction. You must not transmit any malware, viruses, or harmful code.
Any violation of these Terms may result in immediate termination of your access to the Service.
3. General Conditions
We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card data is always encrypted.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.
Headings used in this agreement are for convenience only and do not limit or affect the Terms.
4. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on this website is inaccurate, incomplete, or outdated. All content is for general informational purposes only.
This site may contain historical information that may not be current. We may modify the content at any time without obligation to update information.
5. Modifications to the Service and Prices
Prices for products (including incense, bracelets, and lifestyle items) may change without notice.
We may modify or discontinue the Service at any time.
We are not liable to you or third parties for any modification, price change, suspension, or discontinuation.
6. Products or Services
Some products may be offered exclusively online and may have limited quantities. Returns or exchanges must follow our Return & Refund Policy.
We make every effort to display product colors and images accurately, but cannot guarantee that your device’s display will be precise.
We may limit sales to certain people, regions, or jurisdictions. We may also limit product quantities. All descriptions and pricing are subject to change without notice.
We do not guarantee that the quality of products will meet your expectations or that Service errors will be corrected.
7. Accuracy of Billing and Account Information
We reserve the right to refuse or limit any order. This may include orders using the same customer information, credit card, or billing/shipping address.
If we modify or cancel an order, we may notify you by email, phone, or billing address.
You agree to provide accurate purchase and account information and to keep your information updated.
Customers may check out without creating an account.
8. Optional Tools
We may provide access to third-party tools, including payment services such as Oceanpayment, which we do not control or monitor.
You agree that these tools are provided “as is” and “as available”, without warranties or endorsements.
Your use of optional tools is entirely at your own discretion and risk.
Future new features or tools will also be subject to these Terms.
9. Third-Party Links
Some content or services available on our site may include third-party materials.
Links may direct you to third-party websites that are not affiliated with HandZen. We are not responsible for their content or accuracy and are not liable for any damages associated with third-party transactions.
You are responsible for reviewing third-party policies before engaging with them.
10. User Comments, Feedback, and Other Submissions
If you submit comments, ideas, suggestions, or materials to us (“Comments”), whether requested or voluntarily, you agree that we may use, publish, edit, or distribute them without restriction.
We are not obligated to:
- Keep Comments confidential
- Compensate you for Comments
- Respond to Comments
We may remove content that violates laws or these Terms.
You agree that your Comments will not violate the rights of others and will not contain unlawful, abusive, obscene, or harmful material.
You must not present false information or impersonate others. You are solely responsible for your submissions.
11. Personal Information
Any personal information submitted through the website is governed by our Privacy Policy.
12. Errors, Inaccuracies, and Omissions
Occasionally, errors or omissions may appear in product descriptions, pricing, promotions, availability, shipping times, or related information.
We reserve the right to correct errors, update information, or cancel orders at any time—even after an order is submitted.
Except where required by law, we are not obligated to update information on the website.
13. Prohibited Uses
You may not use the website or its content for:
(a) unlawful activities
(b) soliciting illegal acts
(c) violating laws or regulations
(d) infringing intellectual property
(e) harassment or discrimination
(f) submitting false information
(g) transmitting malicious code
(h) collecting others’ personal data
(i) spamming, phishing, scraping
(j) obscene or immoral purposes
(k) interfering with security functions
Violation of these prohibitions may result in termination of Service access.
14. Disclaimer; Limitation of Liability
We do not guarantee uninterrupted, timely, secure, or error-free Service.
You agree that we may suspend or cancel the Service at any time.
The Service and all products are provided “as is” and “as available”, without warranties of any kind.
HandZen and its affiliates are not liable for any direct, indirect, incidental, punitive, or consequential damages related to your use of the Service or products.
Where liability limitations are prohibited, our liability will be limited to the maximum extent allowed by law.
15. Indemnification
You agree to indemnify and hold HandZen and its affiliates harmless from any claim arising from your breach of these Terms or violation of any law or third-party rights.
16. Severability
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
17. Termination
These Terms remain effective until terminated by either party. You may terminate them by ceasing use of the website.
We may terminate or deny access to the Service if you violate these Terms.
18. Entire Agreement
These Terms constitute the full agreement between you and HandZen and supersede any prior agreements or understandings.
19. Governing Law
These Terms are governed by and interpreted according to the laws of Hong Kong SAR.
20. Changes to Terms of Service
You may review the most updated version of these Terms at any time on this page.
Your continued use of the website after changes constitutes acceptance.