Shipping Policy
Last Updated: 8 December 2025
At HandZen, we are committed to providing the best possible shipping experience. We ship orders for customers worldwide every day and strive to deliver fast, reliable, and efficient service.
1. Shipping Coverage
We ship to most countries worldwide.
However, due to transportation and regulatory restrictions, we are currently unable to ship to the following locations:
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
In addition to the countries listed above, there may be other regions or destinations that are not explicitly mentioned but may also be unavailable for delivery
We apologize for any inconvenience and continue working to expand our supported regions.
2. Shipping Fees
All HandZen orders include free shipping, with no minimum order requirement.
Exceptions:
- Free or promotional items may require a separate shipping fee.
Please contact customer service if applicable.
3. Delivery Timeframes
Total Delivery Time = Processing Time + Shipping Time
(Excludes delays caused by customs, weekends, holidays, or unforeseen circumstances.)
A. Standard Processing & Shipping Time
- Order Processing: 1–3 business days
- Shipping Time: Varies by destination (see table below)
B. Estimated Delivery Times (Business Days)
Below is a simplified delivery table for most regions:
| Destination | Estimated Delivery Time | Carrier(s) | Notes |
|---|---|---|---|
| Hong Kong, Macau, Taiwan, Mainland China | 3–12 days | SF Express, Black Cat Express, Local Couriers | Includes customs clearance |
| Southeast Asia | 10–15 days | Flash, J&T, DHL, NJV | Duties included |
| Europe & United Kingdom | 10–17 days | UPS, DPD, GLS | Duties included |
| United States & Canada | 10–17 days | USPS, UPS, FedEx | Duties included |
| Australia & New Zealand | 10–20 days | Australia Post, DHL | May vary in remote areas |
C. Carrier Notice
The carriers listed above are examples of frequently used shipping partners.
Final carrier selection is determined by HandZen based on:
- Availability
- Efficiency
- Service reliability
We may adjust or change the carrier without prior notice to ensure smooth and timely delivery.
For destinations not listed, please contact customer service for confirmation.
4. Address & Information Corrections
If your shipping address or contact information is incorrect, please contact customer service within 1 hour of placing your order.
- Customers are responsible for providing accurate shipping details.
- Once a package has been processed and shipped, the delivery address cannot be changed.
5. Order Tracking
- After your order has been shipped, we will send your tracking number via email or WhatsApp Business.
- You can use this number to track your shipment directly on the carrier’s official website.
- If you need assistance, our customer service team is happy to help check the status of your package.
6. Tracking Information Delays
For international shipments, tracking updates often appear only after customs clearance.
Before this stage, tracking information may be limited or temporarily unavailable.
7. Undelivered Packages
If you do not receive your package within 60 days of shipment, please contact us via WhatsApp Business or email at handzenshop@peopleai.hk.
We will resend your order or provide a full refund.
8. Contact Us
For assistance or additional shipping information, please reach us using the channels below:
Email: handzenshop@peopleai.hk
Phone: +852-6555 7130
WhatsApp Business: +852-6555 7134
Working Hours: UTC 1:00 – 12:00
Phone: +852-6555 7130
Working Hours: UTC 1:00 – 12:00