Privacy Policy

Last Updated: 8 December 2025

This Privacy Policy explains how HandZen (“we”, “our”, or “HandZen”) collects, uses, shares, and protects your personal data when you visit our website, place an order, or use our services. HandZen is based in Hong Kong and processes personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and other applicable laws.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Privacy Statement

We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes:

• What personal data we collect
• How we use and process your data
• When and why we may share data
• How we protect your information
• Your rights and choices

If you do not agree with any part of this Policy, please stop using our services.

2. Personal Data We Collect

We collect personal data to process orders, deliver products, improve customer experience, and comply with legal requirements.

A. Data You Provide to Us

1. Account & Contact Information

• Full name
• Email address
• Phone number
• Password (encrypted)

2. Order & Shipping Information

• Shipping address
• Billing address
• Product selections
• Order details

3. Payment Information (Processed by Oceanpayment)

Payments are securely processed by Oceanpayment, our official third-party payment provider.

Oceanpayment may collect and process:

• Credit/debit card details
• Billing information
• Transaction verification data

HandZen does NOT store or access full card numbers or sensitive payment data.
We only receive confirmation of payment success or failure.

4. Customer Support Data

• Messages or emails you send us
• Return or refund requests
• Survey responses or feedback

B. Data Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Device information (browser, operating system)
• Pages viewed and time spent
• Click and navigation behavior
• Approximate location (IP-based)
• Cookies and tracking data

This helps us improve performance, prevent fraud, and enhance your browsing experience.

3. How We Use Your Personal Data

A. Order Processing & Delivery

• Confirming orders
• Processing payments via Oceanpayment
• Preparing and shipping orders
• Providing order and delivery updates
• Managing returns, refunds, and exchanges

B. Customer Support

• Responding to inquiries
• Resolving product or delivery issues
• Providing after-sales support

C. Improving Our Services

• Analyzing customer behavior
• Enhancing website performance
• Developing new products
• Conducting internal audits and analytics

D. Communication

We may contact you to:

• Provide order and shipping updates
• Notify you of changes to policies or account information
• Send marketing emails (only if you choose to opt in)

You may unsubscribe from marketing communications at any time.

E. Security & Fraud Prevention

• Verifying identity
• Detecting suspicious or fraudulent activity
• Protecting our website, systems, and customers

4. Cookies

We use cookies to:

• Enable essential website functions (shopping cart, checkout)
• Remember your preferences
• Improve website performance and speed
• Analyze traffic and usage behavior
• Provide relevant advertising

You may disable cookies through your browser settings, but certain features may not function properly.

5. How We Share Your Personal Data

We do not sell your personal data.
We share information only when necessary for business operations or to comply with legal requirements.

A. Payment Service Provider — Oceanpayment

To complete your transaction, we share:

• Order number
• Payment amount
• Billing details

Oceanpayment handles payment information under strict security standards (including PCI-DSS).
HandZen does not store full card numbers.

B. Shipping & Logistics Partners

To deliver your order, we may share:

• Name
• Shipping address
• Phone number
• Order details

These partners receive only the data required for delivery and customs processing.

C. Service Providers

We may use trusted third-party vendors for:

• Website hosting and security
• Analytics and performance tools
• Customer support tools
• Marketing and email services

These providers must keep your data confidential and use it only to support HandZen operations.

D. Legal Requirements

We may disclose your data if required to:

• Comply with Hong Kong laws
• Respond to lawful government or regulatory requests
• Enforce our terms and conditions
• Protect our rights, customers, or property

6. International Transfers of Data

Because we work with global service providers, your data may be transferred to or processed in countries outside Hong Kong.

We take reasonable steps to ensure that your data remains protected during such transfers.

GDPR Notice (EU/EEA Visitors)

If you are located in the EU/EEA, your data is processed in accordance with GDPR. You may exercise GDPR rights as outlined in Section 8.

7. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect data from children under 16 years old.
If such data is discovered, it will be deleted immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold
• Request corrections to inaccurate data
• Request deletion of your data
• Restrict or object to certain processing activities
• Withdraw consent for marketing
• Request a copy of your data (where applicable)

We may request identity verification before processing your request.
We respond within a reasonable timeframe according to applicable laws.

9. Third-Party Websites

Our website may contain links to third-party websites.
HandZen is not responsible for the content or privacy practices of these external sites.
This Privacy Policy applies solely to HandZen’s website and services.

10. Data Security & Retention

We use administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or misuse.

We retain personal data only as long as necessary to:

• Fulfill orders
• Meet legal, tax, and compliance obligations
• Provide customer support

After this period, data is securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will include a new “Last Updated” date.
Continued use of our services signifies acceptance of the revised Policy.

12. Contact Us

For privacy-related inquiries, please contact us:

Email: handzenshop@peopleai.hk
Phone: +852-6555 7130
WhatsApp Business: +852-6555 7134
Working Hours: UTC 1:00 – 12:00

13. Company information

PEOPLEAI LIMITED
ROOM 701 UNIT 108 7/F TOWER B NEW MANDARIN PLAZA 14 SCIENCE MUSEUM ROAD TSIM SHA TSUI KL
COMPANY NUMBER: 77996892