Handcrafted Product Disclaimer
At HandZen, each product is created with intention, patience, and traditional craftsmanship. Our incense beads, aroma accessories, and artisanal tools are not mass-produced—they are individually handmade works of artistry.
This Handcrafted Product Disclaimer explains what constitutes normal characteristics of handcrafted goods and clarifies expectations regarding returns, refunds, and after-sales service.
By purchasing from handzen.shop, you acknowledge and agree to the terms below.
1. Handcrafted Nature of Our Products
All HandZen products are fully handcrafted and involve manual techniques such as:
- Material selection
- Blending and forming
- Carving, polishing, and finishing
- Final inspection and detailing
No assembly-line production or automated machinery is used.
Because of this artisanal process, each item is unique and may differ slightly from others. No two pieces will be exactly the same.
2. Normal and Acceptable Variations (Not Defects)
Handcrafted items naturally include slight variations. These characteristics do not qualify as defects and are not eligible for returns or refunds.
Normal handcrafted variations include, but are not limited to:
A. Natural Differences
- Color differences
- Texture variations
- Grain patterns
- Shading differences
- Variations in hand-painted or hand-polished areas
B. Artisanal Traces
- Subtle polishing marks
- Small surface imperfections
- Natural material irregularities
- Light brush strokes or tool marks
C. Size Tolerance
- A slight size variation of ±2mm is considered normal
These details are a hallmark of true craftsmanship and represent the authenticity of handmade products.
3. What is Considered a Defect
We accept after-sales claims only for verified substantial issues, such as:
- Significant structural damage
- Severe cracking or breakage during shipping
- Major functional defects
- Incorrect item received
- Missing essential components
These issues must be reported within 48 hours of delivery and must include clear photos or videos as evidence.
4. Returns & Refunds for Handcrafted Items
Because handcrafted variations are normal, we cannot accept returns or refunds based on:
- Color differences
- Texture variations
- Minor scratches or polishing marks
- Natural material irregularities
- Size variations within tolerance
- “Not as expected” or personal preference reasons
Only verified major defects qualify for:
- Refund
- Replacement
- Exchange
All claims must follow the procedures outlined in our official Return & Refund Policy.
5. Quality Inspection Before Shipping
Before shipping, each item undergoes a manual inspection to ensure:
- No major damage
- No functional defects
- No structural issues
However, natural handmade differences will remain present and are considered normal.
6. Customer Responsibility Upon Delivery
To ensure fairness and prevent misuse, customers must:
- Inspect the item upon delivery
- Report any severe defects within 48 hours
- Provide evidence (clear photos/videos)
Failure to report within the required timeframe may result in denial of after-sales claims.
7. Contact Us
For concerns or after-sales assistance, please contact us:
Email: handzenshop@peopleai.hk
Phone: +852-6555 7130
WhatsApp Business: +852-6555 7134
Working Hours: UTC 1:00 – 12:00